To our valued clients regarding COVID19. Things have changed significantly since are last update and continue to evolve rapidly. Please do no worry, we will continue to be open to help you and your pet when you need us the most. However, in order to continue to service you we are transitioning to zero contact consults. This is a measure we have taken to give us every opportunity to stay open over the next few months to continue to look after you and your fur family.
WHENEVER you visit the clinic – if you have an appointment, are collecting or dropping off your pet, or picking up food or medication please help us by staying in your car and calling the clinic to advise you have arrived.
If you are booked in for a consultation, dropping off or picking up your pet:
• Please ring upon arrival and you will speak with the vet via the phone.
• A nurse will come out and collect your pet.
• The vet will then perform whatever is required and discussed.
• The vet will call you to update you and discuss finding and plan moving forward.
• The nurse will bring your pet back to the car.
• If you can pay over the phone via credit card that would be fabulous and you don’t need to leave the comfort of your front seat for the entire process. If you are paying via eftpos then you will need to enter the clinic to pay, however we are working hard to make this entire process remote.
If you have medications to pick please phone the clinic and a lovely staff member will organise to bring them to your car.
Our practice is committed to the health and safety of our team, out clients, patients and vulnerable members of our community. The policies may need to stay in place for a number of months and we are committed to staying open to be here for you and your family. Above all stay safe and well and follow government guidelines. IF you have any concerns, please pick up the phone and call our wonderful team so we can find a way to help you. Together we will get though this challenging time.
Thank you all for your understanding and patients while we navigate this new normal.
Dr Hamish Cameron, Nurse Norma and the team at WQVH